Scenario 3
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. You can discuss this with your team and pharmacist.
Scenario 3
What if John has nasal discharge that has changed in colour and is accompanied by sinus pain or pressure?
SelectRecommend a topical decongestant and tell John to returnif his symptoms have not improved in two weeks.
Recommend a topical decongestant and tell John to returnif his symptoms have not improved in two weeks.
This would be the wrong option to take. Because of the nature of John's symptoms (i.e. the change in colour of nasal discharge and sinus pain), which could indicate an infection, you should refer him to the pharmacist for further discussion. Reset
SelectRefer John to the pharmacist for further advice.
Refer John to the pharmacist for further advice.
This is the right choice. John's symptoms could be an indication of an infection so it is best to refer him to the pharmacist for further discussion. Reset
SelectRefer John to A&E.
Refer John to A&E.
While John's symptoms may indicate that an infection is present, there is no need to refer John to A&E. Referring him to the pharmacist would be the most suitable option. Reset