When to refer
Refer customers presenting with any of the following symptoms to the pharmacist:
- First time symptoms of eczema
- Signs of secondary bacterial skin infection, e.g. open sores, crusting or weeping
- Symptoms that affect quality of life
- Large areas of scaling or peeling
- Ineffective use or unacceptable side effects of OTC treatments.
For more information on this topic, you can:
- Use your Counter Intelligence Plus training guide
- Visit the British Skin Foundation website
- Take a look at the Eczema Advice Programme.