A thorough understanding of your pharmacy’s strengths and weaknesses, combined with knowing how to use management techniques to your best advantage, can help you in planning to grow your pharmacy business.

Sam Walton built Wal-Mart, one of the largest retail chains in the world, growing it to account for what was at one point three per cent of China’s GDP. When asked how he did it, his reply was: ‘One store at a time – get one right and move on to the next’. In this section, we will explain not only how you can get the best out of your existing shop, but how you then take what you have learned and grow a chain using Sam Walton’s philosophy. Growing a business is easier if you get that principle right.

The business environment is dynamic and so is community pharmacy. Many pharmacy owners think they know everything they need to know about their business, but this is not always the case and is a misunderstanding that can only inhibit the growth of a business.