Identifying sinusitis
You should use considered questions to determine whether your customer has sinusitis or another condition or infection, as symptoms may present similarly. In particular, you should be able to identify additional symptoms that could indicate a bacterial sinusitis infection. This will ensure that customers receive the treatment they need without unnecessary delay.

The Pharmacy First service may be considered for adults and children aged 12 years and over. The service excludes: immunosuppressed individuals, chronic sinusitis (sinusitis that causes symptoms that last for more than 12 weeks) and pregnant individuals under 16 years.3
Click on the flashcards below to learn more about the signs and symptoms of sinusitis and other conditions that may present similarly

1. Acute sinusitis (viral)3
Acute sinusitis is diagnosed by the presence of ONE of the following symptoms:
Nasal blockage (obstruction/congestion)
Nasal discharge (anterior/posterior nasal drip)
With ONE or more of the following symptoms:
Facial pain/pressure (or headache)
Reduction (or loss) of sense of smell (in adults)
Cough during the day or at night (in children)
If your customer has had these symptoms for 10 days or less, it will most likely indicate a viral sinusitis infection. Most viral cases last between 2-3 weeks. If your customer does NOT have these symptoms, a differential diagnosis should be considered.

2. Acute sinusitis (bacterial)3
The customer would present with symptoms aligned with those of acute sinusitis, alongside TWO or more of the following symptoms:
Marked deterioration after an initial milder phase
Fever (>38°C)
Constant discoloured nasal discharge
Severe localised unilateral pain, particularly pain over the teeth (toothache) and jaw
If your customer has these symptoms for more than 10 days with no improvement, and they meet the eligibility criteria, they may be suitable for treatment via the Pharmacy First service. Pending a shared decision making approach and the severity of the customer’s symptoms, various treatment options will be considered.

3. Differential diagnosis4
It is important to consider possible alternative diagnoses so that your customer receives the correct treatment. If your customer does NOT have symptoms indicating acute sinusitis, you could consider the following diagnoses that may present similarly:
Allergic rhinitis
Upper respiratory tract infection
Nasal polyps
Foreign bodies in the nose
Rebound congestion after stopping decongestant medication
If symptoms worsen rapidly or significantly at any time, your customer should be referred to their GP or A&E, as appropriate.3