Introduction
A core skill of every leader and manager is the ability to first build and then sustain mutually productive relationships with those they work with and for. Never underestimate the importance of the skill of building relationships at work. In this module, we will look at some of the core concepts and skills you need and introduce a model that will help you build the key currency in any relationship – trust. These same principles can be used to consider trust in a pharmacy from the perspective of customers and patients.
