We need to talk about specials
Lifting the lid on specials - prescribing, quality and reimbursement - and dealing with the regular headlines
Lifting the lid on specials - prescribing, quality and reimbursement - and dealing with the regular headlines
Recognising and rewarding high quality clinical services will continue to transform community pharmacy. But how do you promote the right culture to sustain an overall focus on quality improvement?
With investment of £4.5bn going into primary care via primary care networks, PSNC has prioritised support for LPCs in 2019/20. LPCs are going to be crucial, but are they fit for purpose?
What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it
From 9 February 2019 the EU Falsified Medicines Directive will change the process of dispensing medicines in Europe. What do we know about it?
Flexible working as a pharmacy locum an attractive proposition, but there are downsides. P3 looks at current issues
The NHS has recognised that there needs to be a greater focus on preventing, limiting or delaying ill health. Actions to promote positive health have been emphasised in the NHS Long Term Plan
This module will help you to successfully introduce new ideas, taking you through a series of steps
This article considers how to maximise consultation room use, and how effective consultation skills are essential for today’s pharmacists
What are the barriers to developing community pharmacy vaccination services further in the future?
Superintendent pharmacist Jonathan Campbell explains how forging strong ties with a GP surgery has helped his pharmacy business stand out
Customers may find it difficult to understand the wide range of services being offered by a pharmacy. What can be done?
As financial constraints placed on community pharmacies continue to bite, services are increasingly being flagged as an opportunity to plug funding gaps
To a consumer it's just a nuisance. To a retailer, unmet demand is lost business
Keep up to date with the questions 13 million UK women are asking
Ethical sourcing and sustainability is increasing in popularity for everything, including healthcare products.
How to balance commercial enterprise with proper and correct care.
This pharmacy looked to understand the value of their time and where time was best spent
Building trust and loyalty is most often the result of sustained positive customer experiences delivered by all the pharmacy team
Medicines often have similar sounding names and similar looking packaging, particularly generics. Make sure you don't get caught out.
This module introduces mentoring as a concept and describes its importance as an effective way of supporting learning
Whether you are an employer, manager or a member of staff, the gender pay gap could be affecting you. Here’s what to do about it
This Train Your Team checklist provides information to run a training session on that seasonal scourge, hayfever
This Train Your Team checklist provides support for pharmacists to run a training session on the menopause in the pharmacy
This Train Your Team checklist provides information to run a team training session on coping with tiredness and fatigue
Collaborate with general practice to forge long-term and patient-centric relationships
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