Customer learning scenario
Customer learning scenario
Emma comes into the pharmacy to ask for advice about her eczema. She says that her skin is dry, often inflamed and itchy and sensitive to change. She would like to know what you could recommend as she is having a flare-up at the moment, and has more patches of affected skin on her hands, face and scalp.
Go through the following steps in order to help you decide what products to recommend and what advice you could give Emma.
Once you have completed this exercise, proceed to the next screen to test your knowledge with our dry skin mini quiz.
Below are the key questions to ask Emma. Click on the 
icon to reveal her answers.
Diprobase Eczema Cream
CORRECT - Diprobase Eczema Cream can be recommended for itchy, red, sore skin to help hydrate and soothe it.
Diprobase Ointment
INCORRECT - Although this could be recommended, Diprobase Ointment might be more suitable for raw, damaged skin. If Emma's skin is showing any signs of being infected, she should be referred to her GP for appropriate treatment.
You may need to think about using a different skin product to get your symptoms under control
References
1. National Eczema Society 'What is eczema?' accessed at http://www.eczema.org/what-is-eczema
2. http://www.eczema.org/introductory-booklets-for-patients
3. Truth Research July 2017. Bayer Consumer Health data on file
4. Diprobase Daily Moisturising Cream patient information leaflet
5. National Eczema Society 'Factsheet - Emollients' accessed at http://www.eczema.org/documents/459
6. Diprobase Itch Relief Cream patient information leaflet
7. Diprobase Eczema Cream patient information leaflet
8. Diprobase Ointment SPC
9. https://www.nhs.uk/conditions/atopic-eczema/symptoms/
All online references last accessed April 2019
Product Information
Diprobase© Ointment contains no pharmacologically active components. Indications: An emollient, moisturising and protective ointment for follow-up treatment with topical steroids or in spacing such treatment; for the dilution of topical steroids; for the symptomatic treatment of red inflamed, damaged, dry or chapped skin; for the protection of raw skin areas and for use as a pre-bathing emollient for dry/eczematous skin. Dosage and Administration: The ointment should be thinly applied to cover the affected area completely, massaging gently and thoroughly into the skin. Frequency of application should be established by the physician. Generally, Diprobase Ointment can be used as often as required. Contraindications: Hypersensitivity to any of the ingredients. Side-effects: skin reactions including pruritus, rash, erythema, skin exfoliation, burning sensation, hypersensitivity, pain, dry skin and bullous dermatitis. RRP (excluding VAT): 50g Ointment - £3.33; 500g Ointment - £9.22. MA Number: PL 00010/0659. MA Holder: Bayer plc, 400 South Oak Way, Reading, RG2 6AD, UK. Legal Category: GSL. Date of Preparation: February 2019.
© Registered trademark of Bayer
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