Sophie is 34 and has come into the pharmacy complaining of a cold she just can’t shake. She’s sneezing a lot, has a runny nose and feels very congested. She says paracetmol is having no effect on her symptoms and is looking for advice on what could help to relieve them.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.