You will need to refer some customers to the pharmacist for further advice. This includes customers who:

• Have not had hayfever before
• Are pregnant or breastfeeding
• Are taking other medication
• Also suffer from asthma
• Have unsuccessfully tried an OTC treatment or are suffering unwanted side effects
• Report wheezing, breathlessness or a feeling of tightness in their chest
• Report sinus pain, headache or a yellow/green nasal discharge.

Signposting

For more information, see:

• Your Counter Intelligence Plus training guide
• Allergy UK or call 01322 619898
• The NHS website
• Bupa UK
• Moorfields Eye Hospital
• Met Office pollen forecast.