Some customers will need to be referred to the pharmacist for further advice. This includes customers who:

• Have not had hayfever before
• Are pregnant or breastfeeding
• Are taking other medication
• Also suffer from asthma
• Have unsuccessfully tried an OTC treatment or are suffering unwanted side effects
• Report wheezing, breathlessness or a feeling of tightness in their chest
• Report sinus pain, headache or a yellow/green nasal discharge.

Signposting

For more information, you can:

• Use your Counter Intelligence Plus training guide
• Visit the Allergy UK website or call 01322 619898
• See the NHS' information on hayfever
• Read about hayfever treatments via Asthma UK
• See the Met Office’s guide for surviving hayfever
• See what Moorfields Eye Hospital has to say about hayfever.