Customer scenario
Customer scenario
Mrs Barker is in her early 40s, and has had a cough for about a week, after having a cold. She feels like it is stuck in her chest and can't cough up all of the phlegm. She would like a product to help relieve the cough, without causing drowsiness as she has a few meetings to go to in the afternoon.
Which of the following responses is most appropriate? Click on your answer.
Recommend Benylin Chesty Coughs Original
INCORRECT
Benylin Chesty Coughs Original may cause drowsiness so another option may be more appropriate.
Refer her to her GP as the cough has not cleared within a week
INCORRECT
If a cough lasts longer than THREE weeks, medical advice should be sought.
Recommend Benylin Mucus Cough Max Honey and Lemon flavour
CORRECT
This would be an appropriate product to recommend, as it contains guaifenesin, an expectorant that may help thin and loosen phlegm, making it easier to clear from the airways.8
Refer her to the GP for antibiotics
INCORRECT
Most coughs may be viral in origin so antibiotics are not always appropriate.
