Customer service

Improve customer service and relations.

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Customer service

Delivering the goods, but who should pay?

What impact has the big chains charging for deliveries had on smaller pharmacies? Sasa Jankovic reports

4 Min Article

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Business environment

Knowing me, knowing you

What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it 

2 Min Article

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Customer service

Speedy specials

While many pharmacy teams appreciate that most specials products have overnight delivery, it seems not all do. Charles Gladwin reports

5 Min Article

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