Customer service

Improve customer service and relations.

Pharmacist candour 1280.jpg

Customer service,

Increasing number of people go to pharmacies before booking GP appointments, reveals NHSE survey

A study commissioned by NHS England found almost nine in 10 patients said they “had a good experience of pharmacy services” in the last 12 months.

14 Jul 2025 , 1 Min Article

TM0918_service excellence_body language.jpg

Customer service,

Body language

This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.

20 Sep 2018 , 5 Min Module

Communication skills.jpg

Customer service,

Communication skills

This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.

22 Sep 2017 , 900 Min Module

listen up_s.jpg

Customer service,

Listen up!

This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.

12 Aug 2016 , 5 Min Module

happy customer_s.jpg

Customer service,

Master a skilful ending

This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan.

24 Jun 2016 , 900 Min Module

P3 meeting customers needs.jpg

Customer service,

Meeting customers' needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

31 May 2016 , 900 Min Module

Customer service, People skills,

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

P3 Customer Service.jpg

Customer service,

Improving customer service

Beat your competitors: valuable rules for improving customer service

31 May 2016 , 900 Min Module

P3 Business checklist.jpg

Financial Management & Funding, Customer service, Management problem solving,

A business checklist

Use this to review your pharmacy business: finance, customers and operations

31 May 2016 , 900 Min Module

Customer service, People skills,

How can I change behaviour?

Patient consultations: techniques for changing peopleâ€™s behaviour

31 May 2016 , 900 Min Module

helping customer_s.jpg

Customer service, People skills,

Listen, explain, plan

This learning module considers the skills of explanation and planning to best support customers during consultations.

23 May 2016 , 900 Min Module

strong relationships team_s.jpg

Customer service,

Building strong relationships

This service excellence learning module considers the importance of building stronger relationships with your customers.

18 Apr 2016 , 900 Min Module

collaborative thinking_s.jpg

Customer service,

Patient-centred care

This learning module considers how putting patients at the centre of their care improves their health and wellbeing.

24 Mar 2016 , 5 Min Module

woman wheelchair_s.jpg

Customer service,

Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.

19 Feb 2016 , 900 Min Module

Customer service, Leadership,

A quality MOT

How canÂ the quality of the service you offer be improved upon?

08 Dec 2015 , 900 Min Module

P3 How to really listen.jpg

Customer service, People skills,

How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

26 Nov 2015 , 900 Min Module

Change privacy settings