Customer service

Customer service

What impact has the big chains charging for deliveries had on smaller pharmacies? Sasa Jankovic reports

4 Min Article

Business environment

What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it

2 Min Article

Customer service

This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.

5 Min Module

Customer service

This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.

900 Min Module

Customer service

This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.

5 Min Module

Customer service

This learning module considers how putting patients at the centre of their care improves their health and wellbeing.

5 Min Module

Customer service

While many pharmacy teams appreciate that most specials products have overnight delivery, it seems not all do. Charles Gladwin reports

5 Min Article

Customer service

This Professional Assistant: Service Excellence module focuses on the WWHAM questions.

5 Min Module