People presenting in the pharmacy with possible OAB syndrome will often need to be referred elsewhere, usually to the GP. However, your customers may appreciate being able to do some factfinding before they visit the GP and again if they find out that they have OAB syndrome.

The two key support groups are the Cystitis and Overactive Bladder Foundation, and the Bladder and Bowel Foundation. The NHS Choices website also has useful information for people with OAB syndrome. Gather any information you can find about OAB syndrome.

Look at websites, save any articles you see in magazines and newspapers, manufacturers' materials (e.g. medication, incontinence pads) and find the details of online self help forums. Develop a file of resources in the pharmacy so you are ready to help new customers with this condition.