The following scenarios are an opportunity for you to examine your professional judgement.

1. Team relationships

You are a pharmacy technician working in a large dispensary. On arrival at work on Monday morning, you discover that there was a work social event at the weekend that you weren’t invited to. You are upset at being left out and find that you are on rotation to work in the dispensary with the staff member who organised the event.

• What are the potential negative effects on the team and the risks to patients in this scenario?
• What would be your most appropriate course of action?
• How do you ensure you maintain your professionalism?

2. Staffing shortage

The pharmacy is short-staffed and you have been asked to come and help with serving customers. You are not happy about this as you are very busy in the dispensary.

• What issues can you identify in this scenario?
• What would be your most appropriate course of action?
• How do you ensure you maintain your professionalism?