Professionalism can be difficult to define as it encompasses a range of factors, from individual attitude and behaviour to professional standards and performance. But for pharmacy technicians, professionalism is generally about striving for excellence and meeting set standards of conduct, ethics and performance to improve health outcomes for patients.

Part of being a professional is maintaining a high standard of professional ethics, behaviour and practice. The General Pharmaceutical Council (GPhC) publishes the Standards of conduct, ethics and performance for pharmacy professionals, which currently includes seven principles. These state that as a pharmacy professional, you must:

1. Make patients your first concern
2. Use your professional judgement in the interests of patients and the public
3. Show respect for others
4. Encourage patients and the public to participate in decisions about their care
5. Develop your professional knowledge and competence
6. Be honest and trustworthy
7. Take responsibility for your working practices.

More information can be found here. How do you think the principles apply to you in your role? The GPhC has recently announced nine new standards for pharmacy professionals, which are under consultation until 27 June, and will potentially replace the seven current standards.

The GPhC is encouraging all pharmacy professionals to complete the consultation survey and provide their feedback on these proposals (see our story here for more information).

In addition to the GPhC’s standards, the NHS Constitution sets out the principles and values of the NHS in England. Principle three states: “the NHS aspires to the highest standards of excellence and professionalism”. What is your role in meeting this responsibility? Discuss with your colleagues.

The following activities will give you an opportunity to explore different aspects of professionalism and consider how behaviour impacts on communication, team working, respect for others, confidentiality and patient safety.