If the customer reports any of the following, refer them to the pharmacist:

• Coughing up yellow, brown, green, pink or frothy mucus
• Coughing up blood
• A raised temperature
• Wheezing or shortness of breath
• Unintentional weight loss
• Night sweats
• Swelling of the legs
• Suspicion of inhaling dust, particles or a foreign object
• A cough lasting longer than three weeks following a viral infection
• A cough getting progressively worse
• Severe coughing fits where the person gasps for breath with a whooping sound, vomits or turns blue
• Coughing at night, especially in children
• Difficulty swallowing
• A stiff neck and/or skin rash
• Pain on breathing in or coughing
• A hoarse voice that hasn't resolved
• A smoker's cough that has worsened or changed
• A young child
• They are taking prescribed medication
• They have unsuccessfully tried OTC cough remedies.