For this session, use the preceding article on ear problems, as well as other sources of information, such as articles, websites and OTC medicines guides or manufacturer's literature, to strengthen your knowledge. This will give you more insight and information to pass on to your customers.

In order to make this information useful and relevant to your work, consider the following:

• What is earwax and how can it become a problem?
• Why shouldn't customers use cotton buds and other objects to clean their ears?
• How would a customer know they had an infection of the outer ear? What questions would you ask?
• What symptoms suggest a more serious ear problem and would require referral to the pharmacist?
• A fear of heights is often mistakenly referred to as vertigo. What is the definition of vertigo and how would you explain this to a customer?
• What self care tips can be recommended to help customers prevent potential ear problems?