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Interactive case study

Sarah is expecting her second child in the autumn and is struggling to cope with her hayfever now that spring is here. Her daughter, who is 18 months old, is suffering from similar symptoms, but she has been reluctant to give her any OTC treatments as she is still so young. Sarah fears that spending time in the garden will soon become impossible for them as the pollen count rises.

Which of the following are appropriate initial responses to Sarah's query?

Please click on the advice you find appropriate. There is more than one correct answer to find before moving on to the next page. Let Sarah know that you understand her concerns, which are completely legitimate Acknowledge that pregnancy can be a worrying time, with many women often confused about what they can take without risk to their unborn child Reassure her that it's always best to ask questions before using any product, so she's come to the right place Inform Sarah that she should have sought advice from her GP for her daughter's symptoms before coming into the pharmacy

Incorrect

Although Sarah may choose to see her GP because of her daughter's young age, there is plenty of advice and support that she can get from the pharmacy.

Tell Sarah she is sensible to consider all the options available to her daughter in tackling her hayfever
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