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Successful patient communication

Learn the best way to successfully communitate with patients in your pharmacy

This P3 Business CPD module is on successful patient communication.



To learn the skill of expert communication with patients to maximise your impact on their behaviour


  • To recognise the benefits of achieving rapport
  • To explore ways to mirror a person physically and verbally, matching the way a person thinks and establishing common ground in conversation.

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Test your understanding of the topic by completing the online pre-test. Then work through the module and complete the post-test to see if your knowledge has improved. Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log.