Mandy, 25, comes into the pharmacy to buy some feminine hygiene products. As she browses the display, you approach her and ask if she needs any help. She obviously has something on her mind and asks to have a private word in the consultation room. Mandy explains that she's had a letter to say she's due to have a cervical screening but she doesn't understand why she should go as she had the HPV vaccine when she was a teenager. And besides, cervical cancer is something only older people get, right?

• How would you explain to Mandy what a cervical screening test is for?
• What details about the HPV vaccine would you explain to her?
• How would you highlight the importance of Mandy attending a cervical screening every three years?
• What is the benefit of Mandy attending screenings when she's young? How will spotting abnormalities early help in later life?
• What other questions would you ask Mandy?