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module menu icon Gathering information and advising customers

For this session, use the preceding article on travel health and sun sense, as well as other sources of information, to strengthen your knowledge of this important topic. This will give you more insight and information to pass on to your customers.

You can use information sources you may have in the pharmacy, such as other articles, or OTC medicines guides and manufacturers' literature or websites. Magazines and newspapers often have articles about holiday health. Look out for those too and think about what your customers may be reading. Do you think it's helpful or not? For further inspiration, visit the websites listed under 'information sources.'

You will find plenty of information, including expert opinion, on travel health in the article. In order to make it useful and relevant to your work, consider the following:

  • A customer is going to northern Scotland in August and wants to protect himself against midges. How could he protect himself? See: NHS Choices: 12 UK insects and bugs that bite or sting. Are you aware of mesh covers for the face?
  • What items would you put on a travel kit checklist? See: NHS Choices: Before you travel
  • What tips would you give to a person to reduce their risk of deep vein thrombosis (DVT) while travelling? See: NHS Choices: Preventing DVT when you travel
  • What advice would you give a customer about eating fruit and vegetables in a country where there is a high risk of travellers' diarrhoea?
  • At what point is it no longer safe to travel when pregnant?
  • What should customers look out for on a sunscreen label? See: NHS Choices: Sun safety Q&A
  • What is the free European Health Insurance Card (EHIC) and how can customers obtain it? What healthcare entitlement does it give?
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