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Practice

practice category
Asthma Obesity Online pharmacy Alcohol misuse Pharmacy First Skill mix OTC sales
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Communicating with colleagues

This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations. 

10 Dec 2015 , 900 Min Module

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Parkinson's disease: part one

This CPPE module considers the impact Parkinson's has on people's lives.

24 Nov 2015 , 900 Min Module

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Healthy living

Seasonal ailments and overindulgence

This Team Tuesday feature focuses on seasonal ailments and overindulgence.

24 Nov 2015 , 900 Min Module

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Customer service

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers. 

18 Nov 2015 , 900 Min Module

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Flu

Coughs, colds and flu

This team training learning module focuses on coughs, colds and flu.

19 Oct 2015 , 900 Min Module

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Acute kidney injury: part two

How pharmacy teams can help patients prevent acute kidney injury from developing.

15 Oct 2015 , 900 Min Module

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Customer service

Breaking down barriers

This service excellence module focuses on barriers of communication and the various strategies to overcome them. 

15 Oct 2015 , 900 Min Module

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Questions: open or closed?

This service excellence module focuses on using your professional judgement to know whether to ask open or closed questions, including scenario-based learning. 

23 Sep 2015 , 900 Min Module

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Cancer & palliative care

Women's health

This team training learning module focuses on women's health; in particular, female cancers and the menopause.

17 Sep 2015 , 900 Min Module

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Customer service

The art of listening

This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication. 

16 Sep 2015 , 900 Min Module

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Foot & leg care

Foot and leg care

This team training learning module focuses on foot and leg care.

20 Aug 2015 , 900 Min Module

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Pet health

Animal health

This team training learning module focuses on animal health.

21 Jul 2015 , 900 Min Module

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Recommend or refer?

This module focuses on using your professional judgement to know when to recommend a product or to refer to the pharmacist.

17 Jul 2015 , 900 Min Module

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Customer service

Getting the most out of WWHAM

This Professional Assistant: Service Excellence module focuses on the WWHAM questions.

25 Jun 2015 , 5 Min Module

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Diagnostics

This team training learning module looks at diagostics.

23 Jun 2015 , 900 Min Module

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Men's health

This team training module looks at men's health.

20 May 2015 , 900 Min Module

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