Practice

Customer service,

Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.

19 Feb 2016 , 900 Min Module

Headache and migraine

This team training learning module focuses on headaches and migraines.

21 Jan 2016 , 900 Min Module

Prescribing,

Polypharmacy: part one

This CPPE module considers the role of pharmacy teams in understanding polypharmacy.

15 Jan 2016 , 900 Min Module

Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.

15 Jan 2016 , 5 Min Module

Parkinson's disease: part two

This CPPE module looks at the available treatment options for Parkinson's disease.

14 Dec 2015 , 900 Min Module

Nutrition & weight management, Health supplements,

Dietary supplements

This team training learning module focuses on dietary supplements.

11 Dec 2015 , 900 Min Module

Communicating with colleagues

This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations.

10 Dec 2015 , 900 Min Module

Parkinson's disease: part one

This CPPE module considers the impact Parkinson's has on people's lives.

24 Nov 2015 , 900 Min Module

Healthy living,

Seasonal ailments and overindulgence

This Team Tuesday feature focuses on seasonal ailments and overindulgence.

24 Nov 2015 , 900 Min Module

Customer service,

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.

18 Nov 2015 , 900 Min Module

Flu, Cough & cold, Vaccinations,

Coughs, colds and flu

This team training learning module focuses on coughs, colds and flu.

19 Oct 2015 , 900 Min Module

Acute kidney injury: part two

How pharmacy teams can help patients prevent acute kidney injury from developing.

15 Oct 2015 , 900 Min Module

Customer service,

Breaking down barriers

This service excellence module focuses on barriers of communication and the various strategies to overcome them.

15 Oct 2015 , 900 Min Module

Questions: open or closed?

This service excellence module focuses on using your professional judgement to know whether to ask open or closed questions, including scenario-based learning.

23 Sep 2015 , 900 Min Module

Cancer & palliative care, Women's health,

Women's health

This team training learning module focuses on women's health; in particular, female cancers and the menopause.

17 Sep 2015 , 900 Min Module

Customer service,

The art of listening

This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication.

16 Sep 2015 , 900 Min Module

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