Complaints: quick ways to winning solutions

Welcome to this module in the Business and Management Development Programme

By the end of the module, you will:

• Improve how customer complaints are prevented and responded to in your pharmacy 
• Understand potential sources of complaints and how they can be dealt with
• Create a checklist for step by step complaints handling that can be used by the pharmacy team to manage complaints 
• Be able to hold a team discussion on complaints handling.