Cpd modules

Customer service, People skills,

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

Leadership, Management problem solving,

Compelling outcomes for change

Set the right goals for your pharmacy and work towards them.

31 May 2016 , 900 Min Module

Business environment, Leadership,

Presenting with impact

Practical tips for giving impressive presentations.

31 May 2016 , 900 Min Module

Business environment, Management problem solving, People skills,

Negotiation skills

Use negotiation techniques to help to achieve your objectives.

31 May 2016 , 900 Min Module

Management problem solving,

Managing stress

Key steps to managing stress in the pharmacy workplace

31 May 2016 , 900 Min Module

Customer service, People skills,

How can I change behaviour?

Patient consultations: techniques for changing peopleâ€™s behaviour

31 May 2016 , 900 Min Module

Leadership, People skills,

Performance coaching

Learn the basics of performance orientated coaching.

31 May 2016 , 900 Min Module

Leadership, Management problem solving, People skills,

Managing poor performance

Action must be taken to tackle an employee's poor performance

31 May 2016 , 900 Min Module

Leadership, People skills,

Get results through motivation

Keep the pharmacy team motivated in just a few minutes each day

31 May 2016 , 900 Min Module

Leadership, Management problem solving, People skills,

A training plan for your community pharmacy

Keep pharmacy team training on track with a tailored plan

31 May 2016 , 900 Min Module

Leadership, People skills,

Support the personal development of staff

Look to match staff development to changing business needs

31 May 2016 , 900 Min Module

Leadership,

Inspiring leadership in pharmacy

Pharmacy needs inspirational leaders: this is how to become one

31 May 2016 , 900 Min Module

Leadership, Management problem solving, People skills,

Managing staff absenteeism

Unauthorised absence can impact on a company and must be dealt with.

31 May 2016 , 900 Min Module

MURs and the NMS at discharge

This CPD module looks at using the new medicine service and medicines use reviews in hospital discharge patients

16 May 2016 , 900 Min Module

Build a strong and motivated team

Building a team that is fully motivated and capable can be invaluable to any business.

12 May 2016 , 900 Min Module

Management problem solving,

Supporting staff to take on more

The manager of a business must know when to delegate power to their employees.

11 May 2016 , 900 Min Module

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Structured questioning at the counter

Compelling outcomes for change

Presenting with impact

Negotiation skills

Managing stress

How can I change behaviour?

Performance coaching

Managing poor performance

Get results through motivation

A training plan for your community pharmacy

Support the personal development of staff

Inspiring leadership in pharmacy

Managing staff absenteeism

MURs and the NMS at discharge

Build a strong and motivated team

Supporting staff to take on more

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CPD modules

Structured questioning at the counter

Compelling outcomes for change

Presenting with impact

Negotiation skills

Managing stress

How can I change behaviour?

Performance coaching

Managing poor performance

Get results through motivation

A training plan for your community pharmacy

Support the personal development of staff

Inspiring leadership in pharmacy

Managing staff absenteeism

MURs and the NMS at discharge

Build a strong and motivated team

Supporting staff to take on more