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People skills

Develop good conversations with customers.

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Get results through motivation

Keep the pharmacy team motivated in just a few minutes each day

31 May 2016 , 900 Min Module

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A training plan for your community pharmacy

Keep pharmacy team training on track with a tailored plan

31 May 2016 , 900 Min Module

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Support the personal development of staff

Look to match staff development to changing business needs

31 May 2016 , 900 Min Module

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Managing staff absenteeism

Unauthorised absence can impact on a company and must be dealt with.

31 May 2016 , 900 Min Module

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Listen, explain, plan

This learning module considers the skills of explanation and planning to best support customers during consultations.

23 May 2016 , 900 Min Module

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Developing leadership skills

This CPD module explains why leadership is important and describes the attributes of a good leader

17 May 2016 , 900 Min Module

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Act now to lead change

How do you prepare for the process of change?

05 May 2016 , 900 Min Module

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How to recruit employees

The recruitment process is one of vital importance to any business, how do you go about it?

02 Mar 2016 , 900 Min Module

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Managing difficult employees

Be clear about the standards you expect from your team, and deal with any problems promptly

04 Feb 2016 , 900 Min Module

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How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

26 Nov 2015 , 900 Min Module

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Could an MBA benefit your pharmacy?

Business training has been crucial to the story of the successful family-run Day Lewis business

02 Nov 2015 , 900 Min Module

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Clear communication

Worried about what to say? Use this technique to help plan a key conversation

06 Aug 2015 , 900 Min Module

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Be a good line manager

Would your team say you are a good manager? Here's how to improve

06 Aug 2015 , 900 Min Module

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Managing through change

Change is never going to stop, but we can all learn to work with it.

06 Aug 2015 , 900 Min Module

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Pressures in a busy team

Keeping everyone happy and working to their best of their ability when the pressure is on can produce positive results

05 Aug 2015 , 900 Min Module

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Tackling difficult conversations

Learn the best way to deal with difficult conversations.

09 Apr 2015 , 900 Min Module

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