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Business

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Creating a successful team

Consider how you can engage with your staff to enhance productivity and results.

14 Jul 2021 , 4 Min Module

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What's your offer?

It's important that patients and potential customers understand the breadth of what your pharmacy offers, find out more.

14 Jul 2021 , 5 Min Module

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Better services are built on trust

Take a look at some core concepts and skills and introduce a model that will help you build trust.

13 Jul 2021 , 4 Min Module

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Managing through a period of change

Pharmacies have seen massive change in 2020, discover the tools to manage change with this module.

13 Jul 2021 , 5 Min Module

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The art and science of project management

Get organised and stay organised when managing change successfully.

13 Jul 2021 , 4 Min Module

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Make time: stop stuff!

Change is a constant, even discounting the exceptional times we are living through in 2020. How do you manage?

22 Oct 2020 , 5 Min Module

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Complaints: quick ways to winning solutions

Most complaints can be resolved quickly; some may even hold lessons that can lead to improved service.

22 Oct 2020 , 5 Min Module

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Staying safe during a pandemic

The Covid-19 outbreak has provided cover for less desirable activity, learn how to keep your pharmacy safe.

20 Jul 2020 , 5 Min Module

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Covid-19: SSP rule changes explained

Like much else, coronavirus has changed how the statutory sick pay regime is administered, as well as the level of coverage.

08 Jul 2020 , 2 Min Article

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Proof positive for hub and spoke

The mechanics of hub and spoke remain concerning for many, but the automation behind it has proven its worth for pharmacies of all sizes during the pandemic.

08 Jul 2020 , 3 Min Article

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Time machines

The time that pharmacy automation frees up has never been more useful – or apparent – than it is right now.

02 Jul 2020 , 3 Min Article

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Self care: a future beyond OTC medicines?

Find out why community pharmacy should be at the forefront of the emerging self care revolution.

23 Jun 2020 , 4 Min Module

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Visual merchandising - a silent sales tool

Visual merchandising has the potential to positively and negatively affect sales. How much time and energy do you dedicate to making your pharmacy aesthetically appealing to your audience?

22 Jun 2020 , 4 Min Module

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Audit for everyday pharmacy practice

Time for a refresher on the key principles of clinical governance.

22 Jun 2020 , 5 Min Module

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What happens next? Scenario planning

Over the past few weeks we have seen how quickly things can change dramatically when they have to.

16 Jun 2020 , 5 Min Module

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SMEs encouraged to invest in innovation

Tax preparation specialist David Redfern reviews HMRC's Advance Assurance R&D tax relief scheme for small and medium sized companies

10 Jun 2020 , 2 Min Article

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