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People & team training

Generic actions to reduce errors

Medicines often have similar sounding names and similar looking packaging, particularly generics. Make sure you don't get caught out.

Becoming a mentor

This module introduces mentoring as a concept and describes its importance as an effective way of supporting learning

Look out for the gender pay gap

Whether you are an employer, manager or a member of staff, the gender pay gap could be affecting you. Here’s what to do about it

Train your team: Hayfever

This Train Your Team checklist provides information to run a training session on that seasonal scourge, hayfever

Train your team: The menopause

This Train Your Team checklist provides support for pharmacists to run a training session on the menopause in the pharmacy

We all know about gender equality

Gender equality isn’t the only aspect of diversity that requires more focus within pharmacy, suggests one pharmacist

Train your team: Tiredness & fatigue

This Train Your Team checklist provides information to run a team training session on coping with tiredness and fatigue

Why we need more female pharmacists at the table

Why are there so few women on pharmacy boards and what can be done to increase their numbers?

Partnerships with general practice

Collaborate with general practice to forge long-term and patient-centric relationships

Take a break for your wellbeing

Watch out for your own wellbeing, and that of the people you manage, says the profession’s charity, Pharmacist Support

Train your team: Flu jabs

This Train Your Team checklist provides support to run a team training session on flu vaccinations in the pharmacy

Body language and self-confidence

The body language that you display tells people as much as the words you speak

Could I be a mentor?

With peer support a concept gaining attention in pharmacy, how does mentoring work and what skills are needed?

Is the GPhC consultation preaching to the choir?

Is the GPhC consultation on responsibilities for patient safety an insult to non-pharmacistmanagers, or simply an extra layer of protection for everyone?

Train your team: Head lice

This Train Your Team checklist provides information to run a team training session on dealing with head lice

When patients complain

It is an unusual pharmacy that has never had to respond to a patient complaint. What’s the best approach to this?

Look for the signs of unhappy staff

Would you recognise that a colleague in the pharmacy is no longer happy in their role?

Better performance through mindset change

It’s not just what you do in the pharmacy, it’s the way that you do it that customers and patients will notice

Train your team: Children’s pain

This Train Your Team checklist provides information to run a team training session on childhood pain

Managing problems and making good decisions

How do you know that you are making the right decisions?

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