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People & team training

Training Infant feeding Risk Management Fatigue Performance Motivation Tiredness
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Look for the signs of unhappy staff

Would you recognise that a colleague in the pharmacy is no longer happy in their role?

14 Aug 2017 , 1 Min Article

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Better performance through mindset change

It’s not just what you do in the pharmacy, it’s the way that you do it that customers and patients will notice

08 Aug 2017 , 4 Min Article

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Managing problems and making good decisions

How do you know that you are making the right decisions?

05 Jul 2017 , 900 Min Module

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Management problem solving

Peer discussion: it’s good to talk

What will peer discussion, as proposed by GPhC, mean for pharmacy professionals?

31 May 2017 , 4 Min Article

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Clinical services

Public health awareness campaigns with impact

How do you run an effective health awareness campaign?

31 May 2017 , 900 Min Module

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Using patient-friendly language

Why you may need to improve your communication skills and the benefits to patient care

09 Mar 2017 , 900 Min Module

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Skills

Training: keeping knowledge and skills up to date

This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.

19 Jan 2017 , 900 Min Module

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Leadership

In a happy workplace? Keep up team morale

Pharmacies are busy and workload looks set to increase. So how do you maintain staff morale?

12 Jan 2017 , 4 Min Article

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Clinical services

Successful patient communication

Learn the best way to successfully communitate with patients in your pharmacy

07 Nov 2016 , 900 Min Module

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Know your own strengths

Learning from reflection is key to personal development. So how can you analyse your performance?

05 Nov 2016 , 900 Min Module

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Why people hate appraisals

Learn the best way to handle staff appraisals and the key dos and don'ts 

05 Nov 2016 , 900 Min Module

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Skills

Ways to maximise pharmacy skill mix

How can you build and develop your pharmacy team to maximise their skills?

04 Nov 2016 , 900 Min Module

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Meeting targets and objectives

Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan

01 Nov 2016 , 900 Min Module

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Mental health

Hitting a low

Pharmacy teams are feeling stressed, dissatisfied and morale is plummeting. So what can be done?

26 Jul 2016 , 4 Min Article

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Management problem solving

How to respond to a reference request

Care is needed when putting together a reference for a past employee

04 Jul 2016 , 1 Min Article

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Leadership

Bullying at work does really happen

According to a 2015 report, workplace bullying is on the rise, with about 20,000 calls relating to bullying each year.

07 Mar 2016 , 1 Min Article