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Retail & merchandising

Catching up on missed sales

To a consumer it's just a nuisance. To a retailer, unmet demand is lost business

The menopause: stay up to date

Keep up to date with the questions 13 million UK women are asking

Make it Count: Manager version

This training offers new insights into the customers of today and explores how you and your team can adapt your sales approach to engage with customers in order to grow your business.

A world of change

Ethical sourcing and sustainability is increasing in popularity for everything, including healthcare products.

Selling in the pharmacy

How to balance commercial enterprise with proper and correct care.

Assessing the benefits of a pharmacy refit

One year on from a major refit of the pharmacy, the team reviews the impact of the changes and the latest business performance

Time is money – the value of an hour

This pharmacy looked to understand the value of their time and where time was best spent  

How to build customer trust

Building trust and loyalty is most often the result of sustained positive customer experiences delivered by all the pharmacy team

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

Driving sales to keep profit on track

Achieve retail success by following a few simple steps to improve your offer

Build customer relationships

Warman-Freed Pharmacy looks for customer loyalty and developing a strategy that rewards both the customer and the pharmacy

Understanding customers makes business sense

Understanding customers by putting yourself in their shoes ensures your healthcare and retail offerings are aligned with their needs.

Thinking of making a sale?

What happens if you agree to sell your pharmacy lease, and your landlord insists that you are a guarantor for the buyer?

Guarding against uninsured damage

What happens if a leasehold pharmacy is damaged or destroyed by an uninsured risk?



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