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Running your business

Proof positive for hub and spoke

The mechanics of hub and spoke remain concerning for many, but the automation behind it has proven its worth for pharmacies of all sizes during the pandemic.

Covid-19: SSP rule changes explained

Like much else, coronavirus has changed how the statutory sick pay regime is administered, as well as the level of coverage.

Time machines

The time that pharmacy automation frees up has never been more useful – or apparent – than it is right now.

Self care: a future beyond OTC medicines?

‘Self care equals no care’ has been relegated to healthcare history; community pharmacy should be at the forefront of the emerging self care revolution.

Audit for everyday pharmacy practice

Time for a refresher on the key principles of clinical governance, and a look at how you can build on the periodic investment in audit to make the principles part of everyday practice in your pharmacy.

What happens next? Scenario planning

People say change is constant, but we’ve also seen over the past few weeks how quickly things can change dramatically when they have to.

SMEs encouraged to invest in innovation

Tax preparation specialist David Redfern reviews HMRC's Advance Assurance R&D tax relief scheme for small and medium sized companies

Technology shaping community pharmacy

Patient apps, a new take on dispensary IT and the ongoing saga of hub-and-spoke are among the elements shaping the development of technology in community pharmacy.

Held to account

Time and money are the biggest squeezes on most businesses. Engaging a specialist accountant is an investment to consider

Painting by numbers

The latest General Pharmaceutical Services report from NHS Digital puts the numbers into community pharmacy over 10 years

Is your pharmacy IT system fit for the future?

As the new contractual framework puts even more emphasis on services, Sasa Jankovic finds out how PMR suppliers are stepping up 

Warming to cold chain management

The pharmacy is the last link in the supply chain for refigerated medicines. Here's how to ensure it's fit for purpose

Does pharmacy need a more collaborative model?

With community pharmacy facing change nationally and locally, Saša Janković asks whether the existing representation structure in England is robust enough to cope?

Business planning in a changing world

Understanding what you are trying to achieve and what success looks like is vital if your team and your business are to grow

Repairs or improvements?

Expenses and capital expenditure are treated very differently by the taxman 

Delivering the goods, but who should pay?

What impact has the big chains charging for deliveries had on smaller pharmacies? Sasa Jankovic reports

We need to talk about specials

Lifting the lid on specials - prescribing, quality and reimbursement - and dealing with the regular headlines

Sustaining a culture of quality improvement

Recognising and rewarding high quality clinical services will continue to transform community pharmacy. But how do you promote the right culture to sustain an overall focus on quality improvement?

As the NHS goes local, does your LPC stack up?

With investment of £4.5bn going into primary care via primary care networks, PSNC has prioritised support for LPCs in 2019/20. LPCs are going to be crucial, but are they fit for purpose? 

Knowing me, knowing you

What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it 

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