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Running your business

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Make time: stop stuff!

Change is a constant, even discounting the exceptional times we are living through in 2020. How do you manage?

22 Oct 2020 , 5 Min Module

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Complaints: quick ways to winning solutions

Most complaints can be resolved quickly; some may even hold lessons that can lead to improved service.

22 Oct 2020 , 5 Min Module

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Staying safe during a pandemic

The Covid-19 outbreak has provided cover for less desirable activity, learn how to keep your pharmacy safe.

20 Jul 2020 , 5 Min Module

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Employment

Covid-19: SSP rule changes explained

Like much else, coronavirus has changed how the statutory sick pay regime is administered, as well as the level of coverage.

08 Jul 2020 , 2 Min Article

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Management problem solving

Proof positive for hub and spoke

The mechanics of hub and spoke remain concerning for many, but the automation behind it has proven its worth for pharmacies of all sizes during the pandemic.

08 Jul 2020 , 3 Min Article

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Time machines

The time that pharmacy automation frees up has never been more useful – or apparent – than it is right now.

02 Jul 2020 , 3 Min Article

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Self care: a future beyond OTC medicines?

Find out why community pharmacy should be at the forefront of the emerging self care revolution.

23 Jun 2020 , 4 Min Module

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Audit for everyday pharmacy practice

Time for a refresher on the key principles of clinical governance.

22 Jun 2020 , 5 Min Module

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What happens next? Scenario planning

Over the past few weeks we have seen how quickly things can change dramatically when they have to.

16 Jun 2020 , 5 Min Module

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Financial Management & Funding

SMEs encouraged to invest in innovation

Tax preparation specialist David Redfern reviews HMRC's Advance Assurance R&D tax relief scheme for small and medium sized companies

10 Jun 2020 , 2 Min Article

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Technology shaping community pharmacy

Patient apps, a new take on dispensary IT and the ongoing saga of hub-and-spoke are among the elements shaping the development of technology in community pharmacy.

20 Mar 2020 , 6 Min Article

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Financial Management & Funding

Held to account

Time and money are the biggest squeezes on most businesses. Engaging a specialist accountant is an investment to consider

09 Jan 2020 , 3 Min Article

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Painting by numbers

The latest General Pharmaceutical Services report from NHS Digital puts the numbers into community pharmacy over 10 years

09 Jan 2020 , 2 Min Article

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Business planning in a changing world

Understanding what you are trying to achieve and what success looks like is vital if your team and your business are to grow.

17 Oct 2019 , 5 Min Module

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Sustaining a culture of quality improvement

How do you promote the right culture to sustain an overall focus on quality improvement?

02 Aug 2019 , 4 Min Module

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Professionalism in pharmacy

What professionalism is or isn’t may be difficult to define in practice

20 Apr 2017 , 900 Min Module

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