Running your business

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Creating a successful team

Consider how you can engage with your staff to enhance productivity and results.

16 Min Module

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Better services are built on trust

Take a look at some core concepts and skills and introduce a model that will help you build trust.

16 Min Module

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Managing through a period of change

Pharmacies have seen massive change in 2020, discover the tools to manage change with this module.

16 Min Module

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The art and science of project management

Get organised and stay organised when managing change successfully.

24 Min Module

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Complaints: quick ways to winning solutions

Most complaints can be resolved quickly; some may even hold lessons that can lead to improved service.

24 Min Module

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What happens next? Scenario planning

Over the past few weeks we have seen how quickly things can change dramatically when they have to.

28 Min Module

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Audit for everyday pharmacy practice

Time for a refresher on the key principles of clinical governance.

20 Min Module