Running your business

Creating a successful team

Consider how you can engage with your staff to enhance productivity and results.

16 Min Module

What's your offer?

It's important that patients and potential customers understand the breadth of what your pharmacy offers, find out more.

20 Min Module

Better services are built on trust

Take a look at some core concepts and skills and introduce a model that will help you build trust.

16 Min Module

Managing through a period of change

Pharmacies have seen massive change in 2020, discover the tools to manage change with this module.

16 Min Module

The art and science of project management

Get organised and stay organised when managing change successfully.

24 Min Module

Make time: stop stuff!

Change is a constant, even discounting the exceptional times we are living through in 2020. How do you manage?

22 Min Module

Complaints: quick ways to winning solutions

Most complaints can be resolved quickly; some may even hold lessons that can lead to improved service.

24 Min Module

Staying safe during a pandemic

The Covid-19 outbreak has provided cover for less desirable activity, learn how to keep your pharmacy safe.

24 Min Module

Management problem solving

Covid-19: SSP rule changes explained

Like much else, coronavirus has changed how the statutory sick pay regime is administered, as well as the level of coverage.

6 Min Article

Management problem solving

Proof positive for hub and spoke

The mechanics of hub and spoke remain concerning for many, but the automation behind it has proven its worth for pharmacies of all sizes during the pandemic.

11 Min Article

Time machines

The time that pharmacy automation frees up has never been more useful – or apparent – than it is right now.

11 Min Article

What happens next? Scenario planning

Over the past few weeks we have seen how quickly things can change dramatically when they have to.

28 Min Module

Financial Management & Funding

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Running your business

Creating a successful team

What's your offer?

Better services are built on trust

Managing through a period of change

The art and science of project management

Make time: stop stuff!

Complaints: quick ways to winning solutions

Staying safe during a pandemic

Covid-19: SSP rule changes explained

Proof positive for hub and spoke

Time machines

What happens next? Scenario planning

SMEs encouraged to invest in innovation

Technology shaping community pharmacy

Audit for everyday pharmacy practice

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Running your business

Creating a successful team

What's your offer?

Better services are built on trust

Managing through a period of change

The art and science of project management

Make time: stop stuff!

Complaints: quick ways to winning solutions

Staying safe during a pandemic

Covid-19: SSP rule changes explained

Proof positive for hub and spoke

Time machines

What happens next? Scenario planning

SMEs encouraged to invest in innovation

Technology shaping community pharmacy

Audit for everyday pharmacy practice