This module introduces mentoring as a concept and describes its importance as an effective way of supporting learning
Collaborate with general practice to forge long-term and patient-centric relationships
The body language that you display tells people as much as the words you speak
With peer support a concept gaining attention in pharmacy, how does mentoring work and what skills are needed?
It is an unusual pharmacy that has never had to respond to a patient complaint. What’s the best approach to this?
How do you know that you are making the right decisions?
How do you run an effective health awareness campaign?
Why you may need to improve your communication skills and the benefits to patient care
This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.
Learn the best way to successfully communitate with patients in your pharmacy
Learn the best way to handle staff appraisals and the key dos and don'ts
Learning from reflection is key to personal development. So how can you analyse your performance?
How can you build and develop your pharmacy team to maximise their skills?
Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan
The recruitment process is one of vital importance to any business, how do you go about it?
Be clear about the standards you expect from your team, and deal with any problems promptly
The pressure you face today in community pharmacy is probably more than ever before
Business training has been crucial to the story of the successful family-run Day Lewis business
Worried about what to say? Use this technique to help plan a key conversation
Unauthorised absence can impact on a company and must be dealt with.