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People & Team Training

Do you delegate responsibly?

Delegation is a critical leadership skill, yet so many managers fail to delegate responsibly.

Building resilience in the workplace

With the current challenges in mind, here, with some minor adaptations, is a module on personal resilience from 2016.

Creating inspiring leadership

Leadership is no longer the preserve of the few – it is an essential role in business that can be learned by those at all levels to use in a range of different situations.

Becoming a mentor

This module introduces mentoring as a concept and describes its importance as an effective way of supporting learning

Partnerships with general practice

Collaborate with general practice to forge long-term and patient-centric relationships

Body language and self-confidence

The body language that you display tells people as much as the words you speak

Could I be a mentor?

With peer support a concept gaining attention in pharmacy, how does mentoring work and what skills are needed?

When patients complain

It is an unusual pharmacy that has never had to respond to a patient complaint. What’s the best approach to this?

Managing problems and making good decisions

How do you know that you are making the right decisions?

Public health awareness campaigns with impact

How do you run an effective health awareness campaign?

Using patient-friendly language

Why you may need to improve your communication skills and the benefits to patient care

Training: keeping knowledge and skills up to date

This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.

Successful patient communication

Learn the best way to successfully communitate with patients in your pharmacy

Why people hate appraisals

Learn the best way to handle staff appraisals and the key dos and don'ts 

Know your own strengths

Learning from reflection is key to personal development. So how can you analyse your performance?

Ways to maximise pharmacy skill mix

How can you build and develop your pharmacy team to maximise their skills?

Meeting targets and objectives

Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan

How to recruit employees

The recruitment process is one of vital importance to any business, how do you go about it?

Managing difficult employees

Be clear about the standards you expect from your team, and deal with any problems promptly

Personal resilience under pressure

The pressure you face today in community pharmacy is probably more than ever before

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