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People & team training

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Gastrointestinal

Reflux

Update your understanding about reflux and provide reassurance and advice to parents.

13 Nov 2023 , 5 Min Module

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Management problem solving

Building resilience in the workplace

With the current challenges in mind, here, with some minor adaptations, is a module on personal resilience from 2016.

17 Jun 2020 , 4 Min Module

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Management problem solving

Do you delegate responsibly?

Delegation is a critical leadership skill, yet so many managers fail to delegate responsibly.

17 Jun 2020 , 5 Min Module

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Business environment

Creating inspiring leadership

Leadership is no longer the preserve of the few – it is an essential role in business that can be learned by those at all levels to use in a range of different situations.

15 Jun 2020 , 4 Min Module

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People skills

Balancing workload and wellbeing

Health and public sector workers report the highest rates of work-related stress. With increasing workload and expanding roles, how often do you review personal and workplace wellbeing? 

17 Jan 2020 , 3600 Min Module

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Leadership

Managing change effectively

Change is constant, but how much time do you spend planning and managing it? Do you adapt to change, or transition to it?

11 Sep 2019 , 5 Min Module

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Efficiency

Generic actions to reduce errors

Medicines often have similar sounding names and similar looking packaging, particularly generics. Make sure you don't get caught out.

07 Feb 2019 , 5 Min Article

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Becoming a mentor

This module introduces mentoring as a concept and describes its importance as an effective way of supporting learning

20 Jun 2018 , 900 Min Module

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Look out for the gender pay gap

Whether you are an employer, manager or a member of staff, the gender pay gap could be affecting you. Here’s what to do about it

23 May 2018 , 3 Min Article

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Why we need more female pharmacists at the table

Why are there so few women on pharmacy boards and what can be done to increase their numbers?

08 Mar 2018 , 3 Min Article

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Partnerships with general practice

Collaborate with general practice to forge long-term and patient-centric relationships

19 Feb 2018 , 900 Min Module

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Take a break for your wellbeing

Watch out for your own wellbeing, and that of the people you manage, says the profession’s charity, Pharmacist Support

11 Jan 2018 , 2 Min Article

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Body language and self-confidence

The body language that you display tells people as much as the words you speak

23 Nov 2017 , 900 Min Module

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Could I be a mentor?

With peer support a concept gaining attention in pharmacy, how does mentoring work and what skills are needed?

27 Sep 2017 , 900 Min Module

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Management problem solving

Is the GPhC consultation preaching to the choir?

Is the GPhC consultation on responsibilities for patient safety an insult to non-pharmacist
managers, or simply an extra layer of protection for everyone?

13 Sep 2017 , 3 Min Article

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When patients complain

It is an unusual pharmacy that has never had to respond to a patient complaint. What’s the best approach to this?

16 Aug 2017 , 900 Min Module