Retail & Merchandising

  1. A world of change

    Having green credentials is no longer enough to make products attractive to consumers. Savvy shoppers are now demanding ethical and sustainable guarantees from the things they buy too.

  2. Selling in the pharmacy

    How to balance commercial enterprise with proper and correct care.

  3. Assessing the benefits of a pharmacy refit

    One year on from a major refit of the pharmacy, the team reviews the impact of the changes and the latest business performance

  4. Time is money – the value of an hour

    This pharmacy looked to understand the value of their time and where time was best spent  

  5. How to build customer trust

    Building trust and loyalty is most often the result of sustained positive customer experiences delivered by all the pharmacy team

  6. Time or quality? Giving patients the time they deserve

    How can the pharmacy team make sure that the time is used to best effect?

  7. Driving sales to keep profit on track

    Achieve retail success by following a few simple steps to improve your offer

  8. Build customer relationships

    Warman-Freed Pharmacy looks for customer loyalty and developing a strategy that rewards both the customer and the pharmacy

  9. Understanding customers makes business sense

    Understanding customers by putting yourself in their shoes ensures your healthcare and retail offerings are aligned with their needs.

  10. Thinking of making a sale?

    What happens if you agree to sell your pharmacy lease, and your landlord insists that you are a guarantor for the buyer?

  11. Guarding against uninsured damage

    What happens if a leasehold pharmacy is damaged or destroyed by an uninsured risk?

  12. Self-awareness is a benefit to leaders

    P3 publishes selected extracts from the new book ‘What we mean when we talk about leadership’

  13. How to master the numbers

    Adding financial management to your long list of responsibilities can seem hugely overwhelming.

  14. Decide on a plan of action for your pharmacy

    Pharmacies need a plan of action in place in order to improve their business

  15. Get to know your pharmacy customer

    There are resources available to pharmacy businesses that will help them better understand their customer base.

  16. Rise of the robots

    Where are we when it comes to greater use of pharmacy automation?

  17. Structured questioning at the counter

    This looks at the process of questioning for giving advice or recommending a product

  18. The 28-day challenge

    Use the Stoptober campaign to reignite interest in pharmacy-based stop smoking services

  19. Pharmacy trials webcam link with patients

    A pharmacy in Scotland is trialling a robotic kiosk that allows users in rural areas to communicate with pharmacists remotely 

  20. Is pharmacy seeing growth – and where?

    Retail in pharmacy is on the up, but where do community pharmacists in the field see the real growth happening?

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