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  1. The National Living Wage - what you need to know

    Pharmacy law practitioner Richard Hough explains what the new requirements of the National Living Wage will mean for pharmacy businesses

  2. A quality MOT

    How can the quality of the service you offer be improved upon?

  3. How to really listen

    There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

  4. What can you stop doing?

    Decide if your time and resources could be used more effectively

  5. Cost control for pharmacy

    Keep profit on track by actively controlling business costs

  6. Managing stress

    Key steps to managing stress in the pharmacy workplace

  7. A business checklist

    Use this to review your pharmacy business: finance, customers and operations

  8. Negotiation skills

    Use negotiation techniques to help to achieve your objectives.

  9. Presenting with impact

    Practical tips for giving impressive presentations.

  10. Be a good line manager

    Would your team say you are a good manager? Here's how to improve

  11. Entrepreneurship

    Entrepreneurial skills can be useful across all areas of a pharmacy business.

  12. Leadership skills for new managers

    Leaders exist at every stage of the management spectrum, from new managers to those leading an organisation.

  13. Networking for success

    Get out and network: the key to growing your influence

  14. Improving customer service

    Beat your competitors: valuable rules for improving customer service

  15. Expanding your business

    Build a growth strategy based on new opportunities

  16. Project management – is it an art or science?

    Drive through new plans with great project management skills

  17. Compelling outcomes for change

    Set the right goals for your pharmacy and work towards them.

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