Scenario
Adam comes to the pharmacy counter looking for advice about his son. He is concerned about Oliver, who has just had his first birthday, as he has a fever and a runny nose, and seems to be under the weather.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. You can discuss this with your team and your pharmacist.
