Tony is in his 50s. He tells you that he’s suffering from a very annoying cough and asks if you could recommend a product that might help relieve it. He tells you that he’s not on any other medication and doesn’t have any other health problems.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice, and discuss this with your team and pharmacist.