Tony is in his 50s and wants to purchase some NRT. He has been recently diagnosed with diabetes and has been discussing smoking cessation with his GP. He has tried stopping without any products in the past, but this was unsuccessful.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice, and discuss this with your team and pharmacist.