Wendy, 38, tells you that she suffers from hayfever every summer for several weeks. Her main symptoms include a blocked nose and sneezing. She wants to be well prepared and get her symptoms under control before the start of the hayfever season.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice, and discuss this with your team and pharmacist.