When to refer
You should refer a customer to the pharmacist if they:
- Have not had hayfever before
- Are pregnant or breastfeeding
- Are taking other medication
- Also suffer from asthma
- Have unsuccessfully tried an OTC treatment or are suffering unacceptable side effects
- Report wheezing, breathlessness or a feeling of tightness in their chest
- Report sinus pain, headache, or a yellow/green nasal discharge.
For more information on this topic, see:
- The Counter Intelligence Plus training guide
- Allergy UK or call 01322 619898
- Action Against Allergy or call 020 8892 2711
- WebMD €“ How to administer eye drops
- WebMD €“ How to administer nasal sprays.