Paul asks for your advice. His son James had a play-date a couple of days ago and the parents of the child he played with have since confirmed that their son has a head lice infection. As a precaution, Paul wants to buy a product to treat his son's hair.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. You can discuss this with your team and your pharmacist.