Penny comes into the pharmacy with her husband Robert. They’re worried about catching the germs that are going around at the minute as they’re going to visit their newborn grandson and don’t want to pass anything onto him when he’s so young. Discuss:

• What further questions would you ask Penny and Robert?
• What preventative self care measures would you recommend?
• You know that Robert has recently retired and may well be eligible for the flu vaccination. How would you explain his eligibility and the benefits of him getting the vaccine?
• What follow-up might you offer Penny and Robert? How would you advise them if your recommendations don’t work and they do succumb to colds or flu?
• What hygiene tips would you suggest for when they visit their grandson in case they are carrying germs?