If you're leading this month's training session, ensure that your team members understand their specific roles and are confident in playing their part. Here are some pointers to maximise your training time:

• Is your team aware of the prevalence of hearing loss and other ear problems in the UK?
• What are the most common ear complaints you come across in your pharmacy?
• How would your team broach the subject of potentially needing a hearing test with customers?
• Get your team to look at the products for ear problems stocked in your pharmacy. How well do they understand the products and how they are used?
• Can the team think of ways to improve the merchandising of the fixtures?