Scenario
Jessica comes into the pharmacy with her 12-year-old daughter Rachel, who is suffering from a sore throat. She asks if there’s anything they can do to help soothe it as it’s becoming very irritating.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice, and discuss this with your team and pharmacist.
