Scenario
Harriet, 16, suffers from hayfever every year, but this summer she's sitting her GCSEs so needs to keep her symptoms under control more than ever. She usually suffers from itchy, watery eyes, sneezing and a blocked nose.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice, and discuss this with your team and pharmacist.
