Oliver, a regular customer, is picking up some first aid supplies and winces as he bends down to pick up something from a low shelf. When you ask if he's feeling unwell, he tells you that his sinuses are painful and it's worse when he bends down. He's also got a blocked nose and a headache.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice, and discuss this with your team and pharmacist.