Delegation is a much talked about skill, but very few people do it responsibly. Delegation involves the two key elements of responsibility and authority.

When we delegate, we distribute responsibility and authority to others, while holding them accountable for their performance. The manager retains overall control and accountability. Responsible delegation takes this one step further, i.e. transferring ownership of the job to the employee. Responsible delegation ensures that: 

• The employee has the will and motivation to do the job 
• They have the necessary skills, experience, training and understanding of their job role 
• The employee owns their job and holds themselves accountable for their actions.

To achieve key business priorities, the pharmacy must delegate key actions to competent employees. With responsible delegation: 

• The manager is released from activities and can focus more on key business priorities 
• Employees are developed and feel valued 
• Accountability is distributed within stronger, more resilient work teams 
• The pharmacy can respond quickly to changes in the marketplace.

A manager must be prepared to let go in order to delegate responsibility and must clearly exhibit a belief in their employees. We cannot expect people to succeed if we do not allow them to see that (a) we believe in them and (b) we will be disappointed if they do not make an effort. It is important that the manager has respect for and faith in the capacity of their employees.

A good leader sets the example and is consistent in delivering a high standard. There is little point in expecting high standards from others if the manager exhibits poor behaviour. Finally, the manager must be clear in transmitting their values in relation to performance.