Steps 4-6
4. Referral
If you have advised the customer to see their GP or another healthcare professional, try to make this as easy as possible for them. For example, suggest that they ring the surgery as soon as it opens to ensure they get an appointment as soon as possible.
5. Visual clues
The end of the consultation should be indicated with subtle visual clues, such as changing your position, leaning back or putting your notes together.
6. Remember
Community pharmacies should keep a record of the advice given to customers. Does your pharmacy do this?