James comes into the pharmacy with his daughter Alice. She's almost five and is about to start school. James is worried that Alice might end up with a head lice infestation €“ he won't be able to take time off work to stay with her at home. Discuss:

• What further questions would you ask James?
• How could you reassure James that head lice are common and nothing to worry about? What would you tell him about Alice going to school?
• What is the best way to be sure that a child has head lice?
• What advice would you give James about potential prevention techniques?
• How could Alice be encouraged to have her hair combed?
• What treatment might you recommend if Alice is found to have head lice? How would you describe the pros and cons of different products and help James to choose?