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Communicating with colleagues
Steps 3 and 4
Keep going!
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Steps 3 and 4
Communication is a two-way process, so talk to the person €“ not at them. And make sure you listen, allowing the person a chance to speak and respond.
Check the person has understood you by asking: €Is that okay?€ or €Do you have any questions?€ Similarly, if you don't understand someone's request then ask for clarification, for example by saying: €Let me check I have understood you properly€¦€ or €What you are saying is€¦€.
Don’t worry, you can come back and finish the assessment in your own time.
